Probe - open questions that surface the need

Overview

8 units

Probe is where the conversation gains depth. The right open question lets the client name what isn't working; the wrong one forces you into a demo. This course trains question types (open, hypothetical, assumption), using silence effectively, and the first five questions you can fire in every call.

For

Intermediate

Consultants who can run a structured call but too often close without knowing what the client truly wants.

Outcome

By the end

Have the client's real pain point on the table within the first five questions, in their own words.