16 programs · 6 domains · 2 languages
The six-phase call structure, from Intro to Close, with a worked example per phase.
12 units · 80 min · NL/EN
Why most closes fail before the close, and what to do about it.
7 units · 55 min · NL/EN
Feature · Advantage · Benefit. In that order. Always.
8 units · 45 min · NL/EN