12 programs · 6 domains · 2 languages
The six-phase call structure, from Intro to Close, with a worked example per phase.
12 units · 80 min · NL/EN
Welcome · Re-examine · Isolate · Overcome · Close.
10 units · 70 min · NL
The five-phase delivery process, with KPIs per phase.
11 units · 75 min · NL