100+ field-tested entries
Every entry used on a live recruitment call before it lands in the catalogue. Nothing theoretical.
Feature
Recruitment knowledge base built from 25+ years of real calls
Every answer has been used on a live call. Open questions, objection handling, scripts. Searchable by situation, organised by framework.
In the app
Knowledge base
- 100+ field-tested entries
- Framework-tagged
- Search by situation
- Audience-aware
Most recruitment 'knowledge bases' are unstructured wikis that decay the moment the consultant who wrote them leaves. The IPMERC knowledge base is different: every entry is an answer that worked on a real call before it entered the catalogue, and every entry is tied to a phase in a framework consultants already use.
The knowledge base sits inside the same platform as the CRM, so a consultant working a deal can search by situation without switching apps. 'Candidate says salary is the most important thing' returns the canonical opening, the right probe, and the decoder for what 'salary' usually actually means. 'Prospect says they already work with another agency' returns the WRIOC welcome plus the gap-presupposing question that exposes whether the relationship is actually closed or just default.
Entries are versioned, owned, and reviewed. No conflicting copies scattered across slide decks. New consultants reach senior-level technique faster because the playbook is explicit, not tribal.
What's in it
Framework-tagged
Each entry maps to a phase in IPMERC, WRIOC, or FAB. Search by 'probe', by 'objection', by 'close'.
Search by situation
Type 'kandidaat wil tegenaanbod accepteren' and get the canonical reply, not a list of 40 vaguely related articles.
Audience-aware
Same situation, three audiences (prospect, client, candidate). Each gets its own variation of the answer.
Anchored to programs
Entries live inside Programs (IPM·101, WRC·101, FAB·101) so consultants learn them in sequence, not at random.
Versioned and owned
One canonical answer per question. Updates propagate. No outdated PDFs in shared drives.
Reachable from the CRM
A consultant working a deal in the CRM gets the right knowledge entry surfaced next to the pipeline stage. No switching apps mid-call.
Frameworks inside
Every relevant entry on this surface maps to a phase in a recruitment sales framework the team already runs.
IPMERC
The six-phase recruitment sales call: Intro, Probe, Match, Expand, Rules of Engagement, Close. Every IPMERC entry maps to one phase, and IPMERC itself is also a set of six independent skills used outside the cold-call context.
WRIOC
The objection-handling pattern: Welcome, Re-examine, Isolate, Overcome, Close. WRIOC entries cover the most common recruitment objections: 'too expensive', 'we work with another agency', 'send me your fees first', 'call me back'.
FAB
Feature, Advantage, Benefit. Translating what a recruiter does into what the buyer or candidate gets. FAB entries pair the service to the specific pain point it answers.
SPIN
Situation, Problem, Implication, Need-payoff. SPIN entries cover discovery-side questions, especially in longer enterprise sales cycles where the buyer needs help understanding their own problem.